The Control Centre Supervisor/Dispatcher will maintain, govern, and provide effective, efficiently running routes for the customer and will supply accurate data for conventional transit bus service route operators. Strong administrative skills will be valuable in tracking operational data and following through with operator and supervisor performance meetings. The successful candidate will be responsible for managing the transit service through efficient use of the INIT-CAD/AVL and Trapeze FX software. The incumbent will monitor bus service levels to ensure efficient use of equipment and personnel as well as compliance with budget and resource limits. They will be responsible for the supervision of on road bus drivers, including but not limited to planning and implementing departmental policies and ensuring maximum reliability and efficiency of run and route coverage.
He/she provides management oversight of all Division performance, ensuring proactive use of strategic and supervisory resources in response to service delays.
The Control Centre Supervisor/Dispatcher will demonstrate and encourage a “Safety First” lifestyle. They will be responsible for driver discipline, tracking and documenting daily events. The incumbent will respond to vehicle breakdowns, accidents and road closures to ensure effective and efficient management of the service ensuring maximum reliability and efficiency of run and route coverage. They are required to coordinate switch offs’ of vehicles due to malfunctions and direct and work with Transit Inspectors to manage service. The Control Centre Supervisor/Dispatcher will be responsible for incorporating into route plan factors such as peak travel periods, holidays, special events, and construction with emphasis on time and cost efficiency and will be required to monitor and, maintain service schedules.