York Region Transit hosts an annual Customer Service Appreciation Program (CSAP) Awards luncheon to recognize:
-Contractor employees who have received customer commendations;
- Diamond Award (30 + Compliments)
- Double Platinum Award (20-29 Compliments)
- Gold Award (5-9 Compliments)
- Silver Award (3-4 Compliments)
-Contractors with the least number of accidents;
-Most improved accident record from the past year.